Shipping & Returns

 

ZONES

Avril Gau delivers to the following zones:

EU – Euro zone : Austria, Belgium, Estonia, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain.

 

SHIPPING TIMES

Avril Gau makes its best effort to proceed with all orders upon reception without undue delay. Orders are packed and shipped from our logistics center located in Romans-sur-Isère, France.

Deliveries are handled by our shipping partners DPD. Shipping time is 1 to 2 business days in France and 3 to 5 business days in Europe for any order placed before noon. Delivery time may be subject to variations, depending on the country delivered to and transportation conditions, which are beyond Avril Gau’s control.

 

COSTS

Free shipping on all orders over 100€.

 

RETURNS

The client has 30 days to exercise its right of withdrawal, upon its order delivery day. Client can return the goods and be refunded with the corresponding amount.

Avril Gau will refund the client within the 14 days that follow the reception of goods in the warehouse, upon approval of products compliance with the below return conditions. The refund includes amount of products all tax included as well as initial shipping costs. It will be processed on the same payment method used by the client for her/his initial order. 

RETURN CONDITIONS

The following conditions are mandatory to proceed with client orders returns:

• Products must be returned in their original condition, with original undamaged packaging ;
• Products must not have been worn ;
• Products must be returned within 30 days of their reception

RETURN PROCEDURE

Effective as of 7 April 2023, our return policy has been updated. Please carefully review the updated policy before initiating a return. By submitting a return request, you acknowledge that you have read and agree to the updated policy.

1- The shipping charges are unfortunately on the customer's charge.

2- Use a trackable shipping method to ensure that the package is safely returned to us.

3- Make sure to include a copy of the original invoice or a note with your order number inside the package.

4- Returns must be shipped to the following adress : Avril Gau, rue Pierre Curie, 26100 Romans sur Isère – France. For more information, you can contact the us by mail at : client@avrilgau.com or by phone at +33 4 75 48 44 19.

5- Please keep a proof of shipment until the refund is processed.