Free shipping on all orders over 100€ and returns always free. 

Please, contact our customer care team by email at client@avrilgau.com if you have any further questions.

 

ZONES

Avril Gau delivers to the following zones:

EU – Euro zone : Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Portugal, Slovakia, Slovenia, Spain

 

SHIPPING TIMES

Avril Gau makes its best effort to proceed with all orders upon reception without undue delay. Orders are packed and shipped from our logistics center located in Romans-sur-Isère, France.

Deliveries are handled by our shipping partners DPD (France) and DHL (Europe). Shipping time is 1 to 2 business days in France and 3 to 5 business days in Europe for any order placed before noon. Delivery time may be subject to variations, depending on the country delivered to and transportation conditions, which are beyond Avril Gau’s control.

 

COSTS

Free shipping on all orders over 100€.

 

RETURNS

The client has 30 days to exercise its right of withdrawal, upon its order delivery day. Client can return the goods and be refunded with the corresponding amount.

Avril Gau will refund the client within the 14 days that follow the reception of goods in the warehouse, upon approval of products compliance with the below return conditions. The refund includes amount of products all tax included as well as initial shipping costs. It will be processed on the same payment method used by the client for her/his initial order.

 

RETURN CONDITIONS

The following conditions are mandatory to proceed with client orders returns:

  • Products must be returned in their original condition, with original undamaged packaging ;
  • Products must not have been worn ;
  • Products must be returned within 30 days of their reception

 

RETURN PROCEDURE

Avril Gau recommends using the prepaid return label provided, in order to ensure a fast and trackable method of return.

Customers keep the right to return the products by other transportation means, as long as return conditions listed above are respected.

  1. Complete the Return Form included with your order. Indicate the article(s) to return and the reason for the return
  2. Securely package the product(s) and the completed Return Form in the original. Shipping box or a similar one and seal the parcel
  3. Attach the prepaid return label provided in the initial delivery on the box
  4. For an order delivered in France:
  5. - use the DPD prepaid return label provided in your initial delivery;
    - elect your nearest DPD pick up point to drop off your parcel (list available on http://www.dpd.fr/retour) ;
    - drop off your parcel within the 30 days that follow your order reception.

  6. For an order delivered in European Union:
  7. - use the DHL prepaid return label provided in your initial delivery;
    - contact your local DHL agency to arrange the collection of your parcel:

    DHL UK: 0844 248 0828*
    DHL Germany: 0228 433 3112
    DHL Spain: +34 902 12 24 24
    DHL Italy:  199.199.345

     

    For any other country, you can find the contact of your local DHL on www.dhl.com, select your country then browse to section « Contact us» / DHL Express Customer Service.